Frequently Asked Questions

Questions about the Art

Questions about Ordering

Questions about Shipping


Questions about the Art

What makes this Letter Art so unique?

It combines specially designed digital letter art with themed photographic backgrounds into a single high resolution image. We use Graphic Design, Photography and Digital Technology to create a unique, personalized art image that is then printed on canvas using archival printing methods to ensure excellence in our final creations.

Each set of photographic letters was designed by our artist to showcase a specific sport or theme. In turn our photographer shot high resolution backgrounds to compliment each sport or theme. While the letter art is special, what is really unique is our ability to combine your choice of sports letters and backgrounds into a single, unique, high resolution, photographic image.

The probability that someone else will choose the exact same Theme and then the exact same Background and have the exact same name in mind and then choose the exact same letter art is very small. That's unique!

Last but not least we have an ongoing practice of adding, updating and changing our themes, letter art and backgrounds to help keep choices fresh and to respond to customer feedback.

Can I purchase the photographic image I created without a frame?

No we discontinued this choice. Since our framing sizes are custom and vary depending on the number of letters most customers who ordered without framing had difficulty finding suitable framing options.

Why don't you have the sport I need for a gift?

We chose to start with five of the major sports while we learn more about customer preferences. We recently added running as our 6th sport and will be adding sports and backgrounds as quickly as we can without compromising our quality. If we are missing your favorite sport or you have an idea for another background, contact us with your request.

What if you don't have my school or team colors for a gift I need?

Please contact us with the request and we will get back to you with either a solution or an apology if we cannot add it at this time.

Do your Art Letters choices include numbers and special characters?

Yes they do. Numbers and stats are a key ingredient in every sport. It could be an extraordinary score in golf to remember or someone's time in a marathon. Often a number beside the name makes the Art that much more special and unique to the receiver. It could identify an achievement; the number they wear when they play or the number of their favorite athlete. Most important it gives our customers greater ability to personalize a gift. We also have a limited number of special characters ' & - # and :. If we are missing an important character please let us know.

Is my unique piece created on Canvas or Photo Paper?

We use a high quality fine art canvas with archival inks. We have started to offer our images on Photographic Paper on Etsy at www.etsy.com/shop/LettersThatWow.

Why are you limiting me to a combination of 13 letters and special characters?

We can technically go larger. Our photographic images and printing support much larger images. However, as the width of the image exceeds 40+ inches it becomes difficult to handle, mount and ship. Thankfully, most names and places can be accommodated within 13 letters. If you have a requirement for more than 13 letters please contact us.


Questions about Ordering

How long will it take to create and receive my art piece?

We begin creating your custom canvas within 24 hours of receiving your order. However, your art is unique and printed to your custom design. The archival ink must dry for 24 hours before the canvas can be custom mounted and framed. With this in mind the production of your art will take about 5 days. Shipping time with FedEx will depend upon your selection but FedEx Home Delivery will add another 5 business days. Please allow about 10 business days with FedEx Home Delivery unless you select a faster, but more expensive, FedEx shipping option.

Do you provide Gift Wrapping?

Yes, all of the art pieces are beautifully gift wrapped at no additional charge.

Can I add a note to my gift?

Yes. During checkout you have the option of including a personal note (immediately after you enter the shipping address). Just type in a short note to include with your gift and we will transfer it to a note card for you to make your gift extra special. There is no cost for this service.

Will I get a confirmation?

Yes. You should get an email confirmation within 15 minutes after you place your order.

How will I know the status of my order?

You will receive a tracer ID from FedEx allowing you to track progress along the route to your home or ship to address.

Can I pay by check?

Our Merchant Account does not currently support payment by check. We are told this will be available in the near future.

What if I run into a problem ordering?

If you run into a problem ordering hit the contact us button on our site and give us a brief description of your problem. If you wish to leave a phone number someone will contact you shortly.

Tell me how my personal information is used?

Letters that WOW is committed to our customers and their privacy. We will never sell information about our clients and will only share pertinent information with third parties involved in the process of fulfilling orders for our customers. Please see our Privacy Policy for additional information.

What is your return Policy?

We guarantee the quality of our Art and want you to be totally pleased with your purchase. Therefore, we will gladly refund 100% of the purchase price of the art if you are not completely satisfied. We provide this refund knowing we cannot resell the art because it is unique and was customized by you. Sorry, but we cannot refund shipping costs. In the event of damage in shipping there will be no cost for replacement of the original order. We must be notified of any returns within 10 business days of the delivery date.


Questions about Shipping

Do you ship internationally?

Yes. We ship worldwide. However, please note we can only calculate shipping fees through FedEx but there may be additional fees charged by the country of import (Ship to Address). Please check with the appropriate customs office to insure any additional fees are identified.

How do you ship your orders?

We are using Federal Express for both domestic and international shipments. FedEx Home Delivery is the least expensive choice we provide for domestic shippments. However, we do provide FedEx alternatives, including overnight, but they are more expensive. You will see these choices during checkout.